still cannot sleep after night shift. im at home anyway. time's so fast in the morning even though i only sat while i logged the response time of the software used in product support. most of the time i was observing the agent as he deals with the customer. some calls take as long as 30 minutes. other call centers impose a call time limit on supports to the point that they're able to take up to 40 customers in a day. that's what i heard from jepay, who worked previously as a cc agent. and the customer's are not as irate as they commonly are or maybe i should observe more and look for supports who get irate customers. i guess product/tech supports here are luckier. they have more freedom, they actually have an instant messenger on while taking a call. most (if not all) of the agents there are chatting over AOL while talking with the customer. amazing how they're able to multitask and not become confused. i now know how it actually works and i think it's not a bad idea to become a call center agent. who knows if i get tired of what i'm doing i might try it out. ;-P